The following links offer some interesting insights
http://www.parint.org/isajewebsite/bookimages/isaje_2nd_edition_chapter6.pdf
http://www.nrudrh.edu.au/doclib_udrh/public/Burnard%202004.pdf
http://www.nova.edu/ssss/QR/QR2-3/presenting.html
http://www.york.ac.uk/inst/spru/pubs/pdf/verbquotresearch.pdf
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